PRIVACY POLICY

Happy Ears Audiology Hearing Clinic

Last updated: 15 November 2026

1. Who We Are

Happy Ears Audiology Hearing Clinic is committed to protecting your privacy and ensuring that your personal information is handled safely, securely and responsibly.

We respect the trust you place in us when sharing your personal information and are committed to maintaining its confidentiality.

Data Controller: Happy Ears Audiology Hearing Clinic
Address: C/ Ramon de Campoamor 8, Dehesa de Campoamor, 03189 Alicante, Spain.
Telephone: +34 604 278 746
Email: info@happyearsclinic.es
Website: happyearsclinic.es

2. What Personal Information We Collect

Depending on how you interact with our clinic and website, we may collect the following information:

Personal identification information

Full name.
Date of birth, where required.
Contact telephone number.
Email address.
Address, where necessary.

Appointment information

Preferred appointment dates and times.
Requested services.
Appointment history.
Information you provide when contacting us.

Audiology and health information

When you receive services from Happy Ears, we may collect health-related information necessary to provide appropriate audiology care, including:

Hearing assessment results.
Hearing history and reported difficulties.
Audiological observations.
Hearing aid recommendations and fitting information.
Relevant clinical notes and treatment records.

Health information is treated as special-category personal data and receives additional protection under applicable data protection legislation.

Technical information

When you visit our website, certain technical information may also be collected, such as your IP address, browser type, device information and website usage information, depending on your cookie preferences and website settings.

3. How We Use Your Information

We use your personal information for the following purposes:

To respond to enquiries and requests.
To arrange and manage appointments.
To provide hearing assessments and audiology services.
To recommend suitable hearing aid solutions.
To provide hearing aid fittings, adjustments and aftercare.
To maintain appropriate clinical records.
To communicate important appointment information.
To process payments and manage administration.
To improve our website and customer experience.
To comply with legal and professional obligations.

We will only use your information for appropriate and legitimate purposes.

4. Legal Basis for Processing Your Information

Under the General Data Protection Regulation (GDPR), we process personal information using the applicable legal basis for each purpose.

These may include:

Consent: Where you have freely agreed to a specific use of your information.
Contract or pre-contractual steps: Where information is necessary to arrange or provide services you have requested.
Legal obligations: Where we are required to retain or disclose information under applicable legislation.
Legitimate interests: Where necessary for appropriate business administration, responding to enquiries and protecting our services, provided your rights are respected.
Healthcare provision: Where health information is necessary for the provision of healthcare services under the applicable legal conditions, including the relevant GDPR provisions.

Where processing relies on explicit consent, you may withdraw that consent at any time, without affecting processing carried out lawfully before withdrawal.

5. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against:

Unauthorised access.
Loss or theft.
Accidental disclosure.
Alteration or destruction.
Unauthorised use.

Access to personal and clinical information is restricted to authorised individuals who need it to carry out their responsibilities.

6. Sharing Your Information

We do not sell or rent your personal information.

Where necessary, information may be shared with trusted service providers who support our operations, including:

Website hosting and website management providers.
Online appointment and booking providers.
Email and communication service providers.
Payment providers, where applicable.
Professional advisers and relevant healthcare providers, where necessary.
Public authorities where legally required.

These providers may only process personal information in accordance with their applicable legal obligations and contractual arrangements.

Where personal information is transferred outside the European Economic Area, we will ensure that the applicable legal requirements and safeguards for international transfers are met.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected.

Different retention periods may apply to:

General enquiries.
Appointment requests.
Patient and audiology records.
Financial and administrative records.
Legal and regulatory documentation.

Clinical records will be retained in accordance with applicable healthcare and data protection legislation.

When information is no longer required, it will be securely deleted or anonymised where appropriate, unless we are legally required to retain it.

8. Your Data Protection Rights

Under applicable data protection legislation, you have the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your information where legally applicable.
Restriction: Request that we restrict certain processing activities.
Objection: Object to certain types of processing.
Data portability: Request your information in a commonly used electronic format where the legal conditions apply.
Withdraw consent: Withdraw consent where processing is based on consent.

To exercise your rights, please contact us:

Email: info@happyearsclinic.es

We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

Website: https://www.aepd.es/

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to ensure the website functions correctly, remember preferences and, where permitted, understand how visitors use our website.

Non-essential cookies will only be used where the required consent has been obtained.

For further information, please read our separate Cookie Policy.

10. Third-Party Websites

Our website may contain links to external websites, including hearing aid manufacturers, video platforms and other services.

We are not responsible for the privacy practices or content of external websites.

We encourage visitors to review the relevant privacy policies when accessing third-party websites.

11. Children's Privacy

Our website and services are primarily intended for adults.

Where we provide services to children or process their personal information, we will take appropriate steps to comply with applicable data protection requirements and ensure that any necessary parental or guardian involvement is obtained.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or applicable legislation.

Any updates will be published on this page, together with the revised date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Happy Ears Audiology Hearing Clinic

C/ Ramon de Campoamor 8
Dehesa de Campoamor
03189 Alicante, Spain

Telephone: +34 604 278 746
Email: info@happyearsclinic.es

Happy Ears – Because Every Conversation Matters.

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