Last updated: 15 November 2026

1. Introduction

Welcome to Happy Ears Audiology Hearing Clinic.

These Terms and Conditions govern your use of our website and the services provided by Happy Ears Audiology Hearing Clinic.

By accessing our website, requesting an appointment or using our services, you agree to these Terms and Conditions.

Our aim is to provide professional, personalised hearing care in a friendly, welcoming and supportive environment.

2. Business Information

Happy Ears Audiology Hearing Clinic is an independently operated audiology clinic in Spain.

Business name: Happy Ears Audiology Hearing Clinic
Owner: India May Martin
Business structure: Self-employed professional (Autónoma)
NIE: Y2609529D
Business address: C/ Ramon de Campoamor 8, Dehesa de Campoamor, 03189 Alicante, Spain.
Telephone: +34 604 278 746
Email: info@happyearsclinic.es
Website: happyearsclinic.es

3. Use of Our Website

Our website provides information about our clinic, audiology services, hearing aid products and appointment facilities.

Visitors agree to use the website responsibly and not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Attempt to access restricted areas of the website.
Interfere with the website's security or functionality.
Upload viruses or malicious software.
Copy or reproduce website content without permission.

We reserve the right to restrict access where necessary to protect our website and its users.

4. Our Services

Happy Ears Audiology Hearing Clinic provides professional hearing care services, including:

Comprehensive hearing assessments.
Hearing aid consultations.
Professional hearing aid fittings and programming.
Real-ear measurements.
Professional earwax removal using microsuction.
Hearing aid cleaning and maintenance.
Hearing aid repairs and servicing.
Ongoing hearing aid aftercare.

Services are provided according to individual requirements, clinical suitability and appointment availability.

We reserve the right to recommend an alternative service or refer clients for further medical assessment where appropriate.

5. Appointments and Online Bookings

Appointments may be arranged through our website, telephone or email.

Our online booking facilities allow clients to request or schedule appointments conveniently.

When booking an appointment, clients agree to provide accurate contact information and relevant details about the service required.

Appointment availability is subject to our clinic schedule.

Where an appointment requires confirmation, the booking will only be considered confirmed once confirmation has been provided by the clinic.

We may contact clients if additional information is required or an appointment needs to be rearranged.

6. Appointment Cancellations and Rearrangements

We understand that circumstances can change.

At Happy Ears, clients may cancel or rearrange appointments free of charge.

No cancellation fees are charged.
No rearrangement fees are charged.
No appointment deposits are required.

We kindly ask clients to notify us as soon as possible if they cannot attend their scheduled appointment.

This allows us to offer the appointment to another person who may need our services.

7. Hearing Aids and Products

Happy Ears offers modern hearing aid solutions from recognised manufacturers, including:

Oticon

Oticon Reveal.
Oticon Intent.

Bernafon

Bernafon Encanta.

Our hearing aid ranges offer different technology levels to accommodate individual hearing requirements, lifestyles and budgets.

Our website provides information about available products and their features.

Please note:

Hearing aids and accessories are sold directly through our clinic.
We do not currently operate an online shop.
Product availability may vary.
Prices displayed online, where applicable, should be confirmed with the clinic.
Recommendations are based on individual hearing needs and professional assessment.

We encourage clients to arrange a consultation before choosing a hearing aid solution.

8. Hearing Aid Purchases, Warranties and Aftercare

All hearing aids purchased through Happy Ears are supplied with the applicable manufacturer's warranty.

Warranty periods, coverage and conditions depend on the manufacturer and individual hearing aid model.

Relevant warranty information will be provided to the client at the time of purchase.

In addition to manufacturer warranties, Happy Ears provides ongoing support and aftercare to help clients get the best possible experience from their hearing aids.

Our aftercare may include:

Follow-up appointments.
Hearing aid adjustments and fine-tuning.
Programming support.
Cleaning and maintenance advice.
Troubleshooting assistance.
General hearing aid guidance.

Any repairs, replacements or warranty claims will be handled in accordance with the applicable manufacturer warranty and relevant consumer protection legislation.

Our aftercare services do not replace or reduce any statutory consumer rights.

9. Prices and Payments

Prices for hearing assessments, hearing aid packages and other services will be communicated by the clinic.

Where prices are displayed on our website or promotional materials, clients should confirm the current price with us before purchasing.

All applicable costs will be explained before a client commits to a purchase or paid service.

Hearing aid purchases and associated payments are handled directly through the clinic.

No online hearing aid purchases are currently available through our website.

10. Hearing Assessments and Medical Information

Information provided on our website is intended for general educational and informational purposes.

Website content should not be considered a substitute for individual professional assessment or medical advice.

Every person's hearing needs are different, and recommendations will depend on their individual circumstances.

Clients may be asked to provide relevant medical and hearing history before receiving certain services.

We encourage anyone experiencing sudden hearing loss, significant ear pain, discharge or other concerning symptoms to seek appropriate medical assessment.

11. Professional Earwax Removal Using Microsuction

Happy Ears offers professional earwax removal using microsuction, subject to individual suitability.

Before treatment, an assessment will be carried out where appropriate to determine whether the procedure is suitable.

The procedure and any relevant considerations will be explained before treatment begins.

We reserve the right not to proceed where treatment is considered unsuitable or where further medical assessment is advisable.

Client safety and wellbeing are always our priority.

12. Intellectual Property

All original content on the Happy Ears website, including:

Happy Ears branding and logo.
Written content.
Website design and layout.
Original photographs and graphics.
Marketing materials.

is protected by applicable intellectual property legislation.

No material may be copied, reproduced, distributed or commercially used without prior written permission from the relevant rights holder.

Third-party trademarks, including Oticon and Bernafon, remain the property of their respective owners.

13. Third-Party Websites and Services

Our website may contain links to external websites and services, including:

Hearing aid manufacturers.
YouTube videos.
Google Maps.
Appointment booking services.
Other relevant healthcare resources.

These links are provided for convenience and information.

Happy Ears does not control external websites and is not responsible for their independent content, availability or privacy practices.

Visitors should review the relevant terms and privacy policies of third-party services.

14. Website Availability

We aim to maintain an accessible and reliable website.

However, we cannot guarantee uninterrupted availability.

Temporary interruptions may occur due to maintenance, technical issues, hosting problems or circumstances beyond our reasonable control.

We reserve the right to modify or temporarily suspend website features when necessary.

15. Privacy and Personal Information

Happy Ears respects the privacy and confidentiality of its clients and website visitors.

Personal information collected through our website, appointment forms and clinic services will be handled in accordance with applicable data protection legislation.

Health-related and audiological information will receive the additional protection required for special-category personal data.

For further information, please read our:

16. Complaints and Customer Support

We are committed to providing a professional and friendly service.

If you have a concern, complaint or question about our services, please contact us directly.

We will make reasonable efforts to understand your concerns and resolve the matter fairly and promptly.

Telephone: +34 604 278 746
Email: info@happyearsclinic.es

Nothing in these Terms and Conditions affects your statutory consumer rights under Spanish or European Union legislation.

17. Limitation of Liability

We take reasonable care to ensure that the information provided on our website is accurate and up to date.

However, we cannot guarantee that all website information will always be complete or free from errors.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms and Conditions removes any statutory consumer protections, healthcare obligations or other mandatory legal rights.

18. Changes to These Terms and Conditions

We reserve the right to update these Terms and Conditions where necessary to reflect changes to our services, website functionality or applicable legislation.

Any updated version will be published on our website with a revised date.

We encourage visitors to review this page periodically.

19. Applicable Law

These Terms and Conditions are governed by Spanish law and applicable European Union legislation.

Any disputes will be dealt with by the competent courts in accordance with applicable legal and consumer protection rules.

Nothing in this section limits any mandatory rights available to consumers.

20. Contact Information

For further information about our services or these Terms and Conditions, please contact:

Happy Ears Audiology Hearing Clinic

Owner: India May Martin

C/ Ramon de Campoamor 8
Dehesa de Campoamor
03189 Alicante, Spain.

Telephone: +34 604 278 746

Email: info@happyearsclinic.es